Shipping & Returns

Welcome to SANAD. We aim to make your shopping experience smooth, reliable, and transparent. Please review our shipping and returns policy below before placing your order.

Shipping Policy

At SANAD, we process orders as quickly as possible to ensure timely delivery. Orders are typically processed within 1–3 business days after payment confirmation. Once your order has been shipped, you will receive a confirmation email with tracking details, where available.

Delivery Time

Estimated delivery times may vary depending on your location and the shipping method selected at checkout.

  • Local Delivery: 2–5 business days
  • International Delivery: 7–14 business days

Please note that delivery times are estimates and may be affected by holidays, customs processing, weather conditions, or courier delays.

Shipping Charges

Shipping charges are calculated at checkout based on your location and selected delivery method. Promotional free shipping offers may apply on selected orders or during special campaigns.

Order Tracking

Once your package has been dispatched, you may receive tracking information via email or SMS. Tracking updates may take up to 24 hours to appear after shipment.

Incorrect Shipping Information

Please make sure your shipping address and contact details are correct before completing your order. SANAD is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, and related charges may apply depending on your country’s regulations. These charges are the responsibility of the customer unless otherwise stated.

Returns Policy

We want you to be satisfied with your purchase from SANAD. If you are not completely happy with your order, you may request a return subject to the conditions below.

Return Eligibility

To be eligible for a return:

  • The item must be returned within 7–14 days of delivery
  • The item must be unused, unworn, and in its original condition
  • The item must include original packaging, tags, and proof of purchase

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Sale or clearance items
  • Gift cards
  • Personalized or custom-made products
  • Items marked as non-returnable for hygiene or safety reasons

Return Process

To initiate a return, please contact our support team with your order number and reason for return. Once your request is reviewed and approved, we will provide instructions on how and where to send your item.

Please do not send items back without prior approval, as this may delay or affect the return process.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Partial Refunds

In some cases, only partial refunds may be granted, such as:

  • Items not in original condition
  • Items returned damaged or with missing parts not due to our error
  • Items returned after the allowed return period

Exchanges

We only replace items if they are defective, damaged, or if the wrong item was sent. If you need an exchange, please contact us with your order details and supporting images, if applicable.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact SANAD within 48 hours of delivery. Include your order number and clear photos of the issue so we can assist you promptly.

Return Shipping Costs

Unless the return is due to a damaged, defective, or incorrect item, return shipping costs are the responsibility of the customer. Original shipping charges are generally non-refundable unless otherwise required by law.

Contact Us

If you have any questions about shipping or returns, please contact SANAD customer support.

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